Refund policy

Before You Purchase

  • Shipping Address: DaRosa Creations ships to the address on your order confirmation. We are not responsible for mistakes in the address or missing apartment/suite numbers.
  • Item Specifications: Make sure to review the item(s) specifications (size, color, material, etc.) to ensure they meet your expectations.
  • Color Disclaimer: Each computer or device monitor displays colors differently. If you are unsure, you may want to order a sample.
  • Lost or Damaged Packages: We are not responsible for lost or damaged packages, but we will work with customers on a case-by-case basis.

Returns & Refunds

  • If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to request a return authorization. You must start the return within 30 days of receiving your order.
  • Include your order number, name, and reason for the return or exchange.
  • For items with a manufacturing defect, please attach a picture or description of the issue.
  • We will try to resolve any problem as quickly as possible, usually responding within 2 business days.
  • Customers are responsible for return shipping costs and must provide a valid tracking number. Original shipping costs are non-refundable.

Returns and refunds are subject to approval and must meet the conditions outlined above.

Items We Cannot Accept for Return

  • Custom or Personalized Orders: cannot be returned or exchanged unless they arrive damaged or defective.
  • Clearance / Final Sale Items: All clearance items are Final Sale. No returns or exchanges are accepted for these items.

Eligibility for Returns

  • Items must be unused and returned in the same condition as when received.
  • Damaged or defective items will be replaced or refunded at DaRosa Creations’ discretion.

Return Instructions

Canadian Return Address:
(Please include your name and order number)
DaRosa Creations
7463 Davy Dr
Washago, ON L0K 2B0
CANADA

US Returns: If you are a US customer, please contact us before sending any returns. We will provide you with the return instructions and address after your request is received.

Return Shipping Requirements

All returns must include a valid tracking number. Refunds will only be processed after the returned items are received in their original condition and the tracking information has been provided.

Refunds (If Applicable)

  • Once your return is received and inspected, we will notify you via email.
  • Refunds will be applied to your original payment method.
  • Refunds are processed minus original shipping costs, unless the item was defective or damaged.